FenplugThe fine print
Shipping, refunds & privacy
Straightforward terms, written the way I actually run Fenplug. Anything unclear, just ask.
Shipping
- Orders ship once payment clears. Delivery to any country takes 2–5 days.
- Every order gets a tracking number, sent to the Telegram or email you checked out with.
- If a parcel stalls in transit, message me and I chase the courier for you.
Refunds & replacements
- Wrong item, missing item or damaged in transit: send photos within 48 hours of delivery and I replace it or refund you in full.
- Refunds go back through the same payment method whenever possible, or through an option agreed with you in chat.
- Sealed fragrances and opened electronics can't be resold, so those are replaced rather than refunded unless the fault is mine.
Payments & currency
- All prices are listed and charged in USD ($).
- Card and bank payments run through a secure hosted checkout provided in chat — card details never touch this site.
- Apple gift cards are confirmed by hand, usually within minutes during working hours.
- If your bank card is in another currency, your issuer converts at their own rate.
Privacy
- I collect only what's needed to fulfil an order: name, contact handle, delivery address and your order notes.
- Your details are never sold or shared, and are only passed to the courier handling your parcel.
- Chat images and messages are stored so your order history stays available to you.
- Want your data removed after delivery? Ask in chat and I delete it.
Payment & delivery FAQ
How do I pay for my order?
Tell Fenplug what you want in the site chat or on Telegram. Your order is logged with a 5-digit order ID and the payment method is provided to you at checkout in the chat.
What payment methods do you accept?
Chime, gift cards, Zelle, Bitcoin, Cash App and Revolut. A gift card is the fastest option right now — an Apple gift card or a Razer Gold e-code, both available at www.g2a.com.
Do you have bulk prices?
Yes. Bulk pricing starts from 5 units — cologne drops to $15 each, and the rate on other items is confirmed in chat.
What details do you need to ship my order?
Full name, address, zip code, email and phone number. Once all five are in, your invoice is emailed to you as a PDF and then you choose how to pay.
How does the gift card payment work?
Apple gift cards and Razer Gold e-codes are accepted, and www.g2a.com is a reliable place to buy them. Send a clear photo of the card and receipt in chat — the balance is verified by hand, usually within minutes. Cards must cover the full order total.
Can I pay by card?
Card payment is being set up. For now use Chime, a gift card (Apple or Razer Gold from www.g2a.com), Zelle, Bitcoin, Cash App or Revolut — a gift card is the quickest.
Is my payment safe?
Yes. No card details ever touch fenplug.shop, every order gets a PDF invoice by email and a 5-digit order ID you can track any time. Nervous about ordering? Fenplug also builds e-commerce stores and starts the work before you pay.
When does my order ship?
As soon as payment clears. Delivery is 2–5 days to any country, and you get tracking in chat or on the tracking page.
How much is shipping?
Shipping is $10.35–$14.27 depending on your region, and it's free on every order over $150. Your exact fee is confirmed in chat and shown on your invoice.
How do I track my order?
Use the tracking page with your 5-digit order ID, or open My orders on the device you ordered from. You also get automatic status updates in chat.
Can I get my confirmation again?
Yes — open your order and tap Resend confirmation, and the full receipt lands back in your chat.
What if the payment fails or I sent the wrong amount?
Nothing is lost. Message Fenplug in the site chat or on Telegram with your order ID and the invoice is topped up or reissued.
Do you offer refunds?
If an item is unavailable after you've paid, you get a full refund or a swap for anything of equal value — your call.