FenplugOrder tracking
Where's my order?
Enter your 5-digit order ID and the email or phone you checked out with.
Shipping & tracking FAQ
Can I pay by card?
Card payment is being set up. For now use Chime, a gift card (Apple or Razer Gold from www.g2a.com), Zelle, Bitcoin, Cash App or Revolut — a gift card is the quickest.
Is my payment safe?
Yes. No card details ever touch fenplug.shop, every order gets a PDF invoice by email and a 5-digit order ID you can track any time. Nervous about ordering? Fenplug also builds e-commerce stores and starts the work before you pay.
When does my order ship?
As soon as payment clears. Delivery is 2–5 days to any country, and you get tracking in chat or on the tracking page.
How much is shipping?
Shipping is $10.35–$14.27 depending on your region, and it's free on every order over $150. Your exact fee is confirmed in chat and shown on your invoice.
How do I track my order?
Use the tracking page with your 5-digit order ID, or open My orders on the device you ordered from. You also get automatic status updates in chat.
Can I get my confirmation again?
Yes — open your order and tap Resend confirmation, and the full receipt lands back in your chat.
What if the payment fails or I sent the wrong amount?
Nothing is lost. Message Fenplug in the site chat or on Telegram with your order ID and the invoice is topped up or reissued.
Do you offer refunds?
If an item is unavailable after you've paid, you get a full refund or a swap for anything of equal value — your call.