Where's my order?

Enter your 5-digit order ID and the email or phone you checked out with.

Shipping & tracking FAQ

Everything about paying, shipping and tracking your Fenplug order.

When does my order ship?+

As soon as payment clears. Delivery is 2–5 days to any country, and you get tracking in chat or on the tracking page.

How much is shipping?+

Flat-rate worldwide shipping, and it's free on every order over $70.

How do I track my order?+

Use the tracking page with your 5-digit order ID, or open My orders on the device you ordered from. You also get automatic status updates in chat.

Can I get my confirmation again?+

Yes — open your order and tap Resend confirmation, and the full receipt lands back in your chat.

What if the payment fails or I sent the wrong amount?+

Nothing is lost. Message me on WhatsApp with your order ID and I'll either top up the invoice or issue a new one.

Do you offer refunds?+

If an item is unavailable after you've paid, you get a full refund or a swap for anything of equal value — your call.